Return Merchandise Authorization Policy | Money Back Guarantee | Lifetime Warranty
Last Modified: 8/31/19
1. Acceptance of Returned Product
a) All returns are governed by the UconX Terms and Condition of Purchase: https://uconx.com/terms-and-conditions. All products sold by Seller (UconX, LLC) are returnable under the following circumstance(s):
· Defective/Non-Conforming Product
· Damaged/Non-Conforming Product
Product which is deemed tampered, altered or manipulated in any form or fashion due to intended or unintended negligence will not be deemed returnable.
b) Money back guarantee return of products are subject to a re-stocking charge of 10-20%.
Product may be returned if:
· Product is new, unopened and in the original package or
· Product is not damaged or altered and
· Product is returned within 5 days of receipt of purchase
Money back guarantee return of products does not apply to:
· Products considered non-stock items due to the customer’s custom requirements.
c) UconX will only accept the return of products purchased from UconX.
d) All returns must have a predetermined RMA (Return Merchandise Authorization) number provided by UconX.
e) An RMA (Return Merchandise Authorization) request must be made within 30 days of product receipt. No exceptions.
f) Credit will be issued for products returned with UconX prior approval and with a current RMA (Return Merchandise Authorization) number minus shipping charges.
g) Product approved for return by UconX is to be sent back to UconX within 30 days of RMA (Return Merchandise Authorization) approval.
h) Product deemed non-acceptable/non-creditable will be either scrapped or returned to the customer at the customer’s expense.
2. Lifetime Warranty
UconX offers a lifetime warranty on all oC2Plus™ Fan-Out Kits on the website store unless stated otherwise. The warranty details for each product are listed on the corresponding Shop Product webpages. Below are the correlating Terms and Conditions:
a. If the product discontinues to perform due to a defective issue during the warranty period, use the RMA form below to complete the return. UconX will make every effort to replace the defective product with the equivalent or a similar product. If UconX cannot replace the defective item with the equivalent or similar product UconX will attempt to repair the defective item.
b. In the event that there are no satisfactory replacement products and UconX is unable to repair the defective part, UconX reserves the right to refund the original cost of the defective item. The original shipping charges for the defective item will not be refunded.
c. Upon an approved RMA (Return Merchandise Authorization), UconX will provide a free return shipping label for the defective product(s). The defective product(s) must be sent back for inspection and testing within 7 days. If UconX does not receive the defective product (s) within 7 days there will be charge for the replacement product as well as all or any applicable shipping charges or fees.
d. UconX’ lifetime warranty only covers the replacement or repair of the original product. UconX shall not be liable for incidental, consequential or negligent damages arising out of or in connection with use of any products sold herein. The UconX lifetime warranty does not include any component adhered, attached, terminated, or any type of modification of original product. In addition, any damage caused by any adhered, attached, terminated, or modified component directly or indirectly. The original product must not be placed in an environment which exceeds the temperature requirements or placed in direct sunlight for a long period of time. (See the Specifications page for details). If evidence of such exists, the lifetime warranty is void.
UconX deserves the right to modify or change the lifetime warranty at any time. Any update to the lifetime warranty will provided on UconX website along with written notification.
To request an RMA (Return) approval and number, complete the form below and submit.